Who do I contact if I need help?

If you need help with your MaxHSA account, support is available through the MaxHSA platform. 

 If you have questions about your HSA account itself, NueSynergy Customer Service can assist. 

      What are cashback rewards?

      MaxHSA includes a rewards marketplace where you can earn cash back from more than 7,000 participating online merchants.

      When you shop through the MaxHSA platform you are eligible to receive cash back to your MaxHSA account:
      1. MaxHSA merchant partners provide the cash back offer
      2. When your purchase is successful the cash back amount is credited to your MaxHSA account
      3. The cash back amounts accumulate in your MaxHSA account and are periodically transferred to your HSA

      See the Terms and Conditions for more information.

        Is my financial information secure?

        Yes.

        MaxHSA works with Footprint to confirm your identity, and Plaid to connect your personal accounts to your MaxHSA account. These firms are compliant with all federal banking regulations related to data security. Your information is encrypted and stored in their vault. For more information on how MaxHSA handles your data please review their Privacy Policy.

        What accounts do I need to link?

        To use MaxHSA, you will link: 

        • Your HSA
        • Your checking or savings account that will fund your Roundups
        • One or two debit and/or credit cards (maximum of 2 cards) used to calculate Roundups from your everyday spending

        See the Terms and Conditions for more information.

        Do MaxHSA contributions count toward my HSA contribution limit? 

        Yes. 

        Money transferred to your HSA through MaxHSA counts toward the annual IRS HSA contribution limit. 

        If you are already contributing to your HSA through payroll deductions or personal contributions, you should monitor your total contributions to avoid exceeding the annual limit. If you are approaching your annual limit late in the calendar year, you can pause MaxHSA transfers to your HSA. You will continue to generate Roundups and Cashback Rewards. These funds will remain in your Max HSA until they can be deposited into your HSA the following calendar year. This way, they will apply to the new year’s contribution limit.

        See the Terms and Conditions for more information.