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Customer Service Representative
Position Title: Customer Service Representative
Company: NueSynergy
Position Classification: Full-time, Non-Exempt
Position Summary: We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints and troubleshooting problems with our products and services. The Customer Service Representative may handle a high volume of calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints and provide an accurate and efficient response.
COBRA Customer Specialist/Data Entry
Position Title: COBRA Account Manager
Company: NueSynergy
Position Classification: Full-time, Non-Exempt
Position Summary: COBRA Account Managers oversee day-to-day COBRA administration for assigned client groups. COBRA Account Managers provide educational support to both participants and employers, maintain positive working relationships with clients, and address internal and external requests in a timely manner. Ideal candidates for this role can proactively identify potential issues and provide resolutions when needed. The primary role of a COBRA Account Manager is to ensure our client’s satisfaction while striving for a retention rate of 98% or above.