Position Title: COBRA Account Manager
Reports to: Michelle Santoyo
Position Classification: Full-time, Non-Exempt
HIPAA Training: Level 2
Position Summary: COBRA Account Managers oversee day-to-day COBRA administration for assigned client groups. COBRA Account Managers provide educational support to both participants and employers, maintain positive working relationships with clients, and address internal and external requests in a timely manner. Ideal candidates for this role can proactively identify potential issues and provide resolutions when needed. The primary role of a COBRA Account Manager is to ensure our client’s satisfaction while striving for a retention rate of 90% or above.