Frequently Asked Questions
You’ve got questions, and we’ve got the answers.
They help you turn everyday purchases into everyday savings
Unlike the typical HSA setup where you elect a portion of your paycheck to build healthcare savings, MaxHSA works to grow your HSA contributions through your everyday purchases.
They do not charge upfront fees or monthly subscription fees
There are no upfront fees to set up your account with MaxHSA and no monthly subscription fees. The only fee MaxHSA charges is a $5 transfer fee when your Roundup balance reaches a minimum of $50 and is transferred to your HSA on the 25th of the month.
They offer Cashback Rewards to help you grow your contributions faster
Through MaxHSA you can grow your HSA contributions even more by making purchases at any of MaxHSA’s 7000+ participating merchant partners. Your CashBack Rewards are deposited directly into your MaxHSA account.
They provide the tools to help you reduce your taxable income
By providing a solution that makes it effortless to grow your HSA contributions.
See the Terms and Conditions for more information.
MaxHSA is a digital savings platform that helps HSA participants grow their Health Savings Account (HSA) contributions through Roundups and Cashback Rewards tied to everyday spending using your existing card.
The program is designed to increase engagement with HSAs and help participants build funds to cover healthcare expenses.
See the Terms and Conditions for more information.
No.
MaxHSA is a voluntary program designed to help you build additional HSA savings through everyday spending.
Participation is completely optional.
If you need help with your MaxHSA account, support is available through the MaxHSA platform.
If you have questions about your HSA account itself, NueSynergy Customer Service can assist.
MaxHSA includes a rewards marketplace where you can earn cash back from more than 7,000 participating online merchants.
When you shop through the MaxHSA platform you are eligible to receive cash back to your MaxHSA account:
1. MaxHSA merchant partners provide the cash back offer
2. When your purchase is successful the cash back amount is credited to your MaxHSA account
3. The cash back amounts accumulate in your MaxHSA account and are periodically transferred to your HSA
See the Terms and Conditions for more information.
Yes.
MaxHSA works with Footprint to confirm your identity, and Plaid to connect your personal accounts to your MaxHSA account. These firms are compliant with all federal banking regulations related to data security. Your information is encrypted and stored in their vault. For more information on how MaxHSA handles your data please review their Privacy Policy.
To use MaxHSA, you will link:
- Your HSA
- Your checking or savings account that will fund your Roundups
- One or two debit and/or credit cards (maximum of 2 cards) used to calculate Roundups from your everyday spending
See the Terms and Conditions for more information.
Yes.
Money transferred to your HSA through MaxHSA counts toward the annual IRS HSA contribution limit.
If you are already contributing to your HSA through payroll deductions or personal contributions, you should monitor your total contributions to avoid exceeding the annual limit. If you are approaching your annual limit late in the calendar year, you can pause MaxHSA transfers to your HSA. You will continue to generate Roundups and Cashback Rewards. These funds will remain in your Max HSA until they can be deposited into your HSA the following calendar year. This way, they will apply to the new year’s contribution limit.
See the Terms and Conditions for more information.
Yes.
You have full control over your account and can:
- Pause Roundups
- Pause transfers to your HSA
- Update your savings settings
- Change linked accounts
- Stop using MaxHSA at any time
See the Terms and Conditions for more information.
Yes.
You can increase your savings by choosing a higher roundup value. Instead of rounding only to the nearest one dollar on each purchase, you have the flexibility to select:
- $1
- $2
- $3
Increasing the Roundup value allows you to grow your HSA contributions faster.
Example:
Purchase: $39.78
Roundup saved: $0.22
You can change the Roundup value in your MaxHSA settings from the nearest dollar to 1, 2, or 3 dollars.
|
Roundup Value |
Nearest Dollar |
$1 |
$2 |
$3 |
|
Purchase Amount |
$39.78 |
$39.78 |
$39.78 |
$39.78 |
|
Roundup Amount |
$0.22 |
$1.22 |
$2.22 |
$3.22 |
See the Terms and Conditions for more information.
There is no charge to sign up for MaxHSA and there is no monthly subscription fee. However, when your MaxHSA balance is at least $50 as on or near the 25th day of the month, the balance will be transferred to your HSA and a $5 transfer fee will be charged.
See the Terms and Conditions for more information.
MaxHSA calculates the Roundups that accumulate in your linked personal account(s) and withdraw the accrued Roundups from your checking or savings account to fund your MaxHSA account twice per month at no charge, on or near the 5th and 20th days of the month.
Once the combined total of Roundups and Cashback Rewards that are sitting in your MaxHSA account reaches a minimum of $50, on or near the 25th day of the month, the funds are transferred from your MaxHSA account to your HSA. If the total is less than $50, the funds remain in your MaxHSA account until they reach the $50 minimum.
See the Terms and Conditions for more information.
Getting started takes only a few minutes.
You will:
- Create your MaxHSA account
- Link your HSA
- Link your checking or savings account that will fund your Roundups
- Link one or two debit and/or credit cards (maximum of 2 cards) used for everyday purchases
After the set up process is finished, MaxHSA will automatically calculate and then fund your MaxHSA account with the Roundups from your linked checking or savings account.
See the Terms and Conditions for more information.
MaxHSA helps HSA participants increase their HSA contributions through Roundups and Cashback Rewards.
Roundups
When you link your debit and/or credit card, MaxHSA calculates your Roundup to the nearest dollar on each transaction.
|
Example: |
|
Purchase: $39.78 |
|
Roundup saved: $0.22
|
You can change the Roundup value in your MaxHSA settings from the nearest dollar to 1, 2, or 3 dollars.
|
Roundup Value |
Nearest Dollar |
$1 |
$2 |
$3 |
|
Purchase Amount |
$39.78 |
$39.78 |
$39.78 |
$39.78 |
|
Roundup Amount |
$0.22 |
$1.22 |
$2.22 |
$3.22 |
Cashback Rewards
When you shop at one of MaxHSA’s 7,000+ affiliated online merchants, you earn Cashback Rewards on your purchases. When the transaction settles, the merchant sends the Cashback Reward to MaxHSA, where it is posted to your MaxHSA account.
When the accumulated value of your Roundups and Cashback Rewards reach a minimum of $50 as of the 25th day of a month, MaxHSA automatically transfers your balance, less a $5 fee, to your HSA. If you do not reach a $50 balance on or near the 25th day of the month, your balance remains in your MaxHSA account until you accumulate additional Roundups and Cashback Rewards to bring your MaxHSA balance to $50 or more on the 25th day of a subsequent month.
See the Terms and Conditions for more information.
If there is no longer a health plan, there is no COBRA coverage available. If, however, there is another plan offered by the company, you may be covered under that plan. Union members who are covered by a collective bargaining agreement that provides for a medical plan also may be entitled to continued coverage.
If you become entitled to elect COBRA continuation coverage when you otherwise would lose group health coverage under a group health plan, you should consider all options you may have to get other health coverage before you make your decision. There may be more affordable or more generous coverage options for you and your family through other group health plan coverage (such as a spouse’s plan), the Health Insurance Marketplace, or Medicaid.
Under the Health Insurance Portability and Accountability Act (HIPAA), if you or your dependents are losing eligibility for group health coverage, including eligibility for continuation coverage, you may have a right to special enroll (enroll without waiting until the next open season for enrollment) in other group health coverage. For example, an employee losing eligibility for group health coverage may be able to special enroll in a spouse’s plan. A dependent losing eligibility for group health coverage may be able to enroll in a different parent’s group health plan. To have a special enrollment opportunity, you or your dependent must have had other health coverage when you previously declined coverage in the plan in which you now want to enroll. You must request special enrollment within 30 days from the loss of your job-based coverage.
Losing your job-based coverage is also a special enrollment event in the Health Insurance Marketplace (Marketplace). The Marketplace offers “one-stop shopping” to find and compare private health insurance options. In the Marketplace, you could be eligible for a tax credit that lowers your monthly premiums and cost-sharing reductions (amounts that lower your out-of-pocket costs for deductibles, coinsurance and copayments), and you can see what your premium, deductibles, and out-of-pocket costs will be before you make a decision to enroll.
Eligibility for COBRA continuation coverage won’t limit your eligibility for Marketplace coverage or for a tax credit. You can apply for Marketplace coverage at HealthCare.gov or by calling 1-800-318-2596 (TTY 1-855-889-4325). To qualify for special enrollment in a Marketplace plan, you must select a plan within 60 days before or 60 days after losing your job-based coverage. In addition, during an open enrollment period, anyone can enroll in Marketplace coverage. If you need health coverage in the time between losing your job-based coverage and beginning coverage through the Marketplace (for example, if you or a family member needs medical care), you may wish to elect COBRA coverage from your former employer’s plan. COBRA continuation coverage will ensure you have health coverage until the coverage through your Marketplace plan begins.
Through the Marketplace you can also learn if you qualify for free or low-cost coverage from Medicaid or the Children’s Health Insurance Program (CHIP). You can apply for and enroll in Medicaid or CHIP any time of year. If you qualify, your coverage begins immediately. Visit HealthCare.gov or call 1-800-318-2596 (TTY 1-855-889-4325) for more information or to apply for these programs. You can also apply for Medicaid by contacting your state Medicaid office and learn more about the CHIP program in your state by calling 1-877-KIDS-NOW (543-7669) or visiting insurekidsnow.gov. If you or your dependent elects COBRA continuation coverage, you will have another opportunity to request special enrollment in a group health plan or a Marketplace plan if you have a new special enrollment event, such as marriage, the birth of a child, or if you exhaust your continuation coverage. To exhaust COBRA continuation coverage, you or your dependent must receive the maximum period of continuation coverage available without early termination. Keep in mind if you choose to terminate your COBRA continuation coverage early with no special enrollment opportunity at that time, you generally will have to wait to enroll in other coverage until the next open enrollment period for the new group health plan or the Marketplace.
A group health plan may terminate coverage earlier than the end of the maximum period for any of the following reasons:
– Premiums are not paid in full on a timely basis;
– The employer ceases to maintain any group health plan;
– A qualified beneficiary begins coverage under another group health plan after electing continuation coverage;
– A qualified beneficiary becomes entitled to Medicare benefits after electing continuation coverage; or
– A qualified beneficiary engages in conduct that would justify the plan in terminating coverage of a similarly situated participant or beneficiary not receiving continuation coverage (such as fraud).
If continuation coverage is terminated early, the plan must provide the qualified beneficiary with an early termination notice. The notice must be given as soon as practicable after the decision is made, and it must describe the date coverage will terminate, the reason for termination, and any rights the qualified beneficiary may have under the plan or applicable law to elect alternative group or individual coverage. If you decide to terminate your COBRA coverage early, you generally won’t be able to get a Marketplace plan outside of the open enrollment period. For more information on alternatives to COBRA coverage, see question 4 above.
If you are entitled to an 18 month maximum period of continuation coverage, you may become eligible for an extension of the maximum time period in two circumstances. The first is when a qualified beneficiary is disabled; the second is when a second qualifying event occurs.
Disability – If any one of the qualified beneficiaries in your family is disabled and meets certain requirements, all of the qualified beneficiaries receiving continuation coverage due to a single qualifying event are entitled to an 11-month extension of the maximum period of continuation coverage (for a total maximum period of 29 months of continuation coverage). The plan can charge qualified beneficiaries an increased premium, up to 150 percent of the cost of coverage, during the 11-month disability extension.
The requirements are:
that the Social Security Administration (SSA) determines that the disabled qualified beneficiary is disabled before the 60th day of continuation coverage; and
that the disability continues during the rest of the 18-month period of continuation coverage.
The right to the disability extension may be terminated if the SSA determines that the disabled qualified beneficiary is no longer disabled. The plan can require qualified beneficiaries receiving the disability extension to notify it if the SSA makes such a determination, although the plan must give the qualified beneficiaries at least 30 days after the SSA determination to do so.
The rules for how to give a disability notice and a notice of no longer being disabled should be described in the plan’s SPD (and in the election notice if you are offered an 18-month maximum period of continuation coverage).
Second Qualifying Event – If you are receiving an 18-month maximum period of continuation coverage, you may become entitled to an 18-month extension (giving a total maximum period of 36 months of continuation coverage) if you experience a second qualifying event that is the death of a covered employee, the divorce or legal separation of a covered employee and spouse, a covered employee’s becoming entitled to Medicare (in certain circumstances), or a loss of dependent child status under the plan. The second event can be a second qualifying event only if it would have caused you to lose coverage under the plan in the absence of the first qualifying event. If a second qualifying event occurs, you will need to notify the plan.
The rules for how to give notice of a second qualifying event should be described in the plan’s SPD (and in the election notice if you are offered an 18-month maximum period of continuation coverage). The plan can set a time limit for providing this notice, but the time limit cannot be shorter than 60 days from the latest of: (1) the date on which the qualifying event occurs; (2) the date on which you lose (or would lose) coverage under the plan as a result of the qualifying event; or (3) the date on which you are informed, through the furnishing of either the SPD or the COBRA general notice, of the responsibility to notify the plan and the procedures for doing so.
The Family and Medical Leave Act (FMLA) requires an employer to maintain coverage under any group health plan for an employee on FMLA leave under the same conditions coverage would have been provided if the employee had continued working. Coverage provided under the FMLA is not COBRA coverage, and taking FMLA leave is not a qualifying event under COBRA. A COBRA qualifying event may occur, however, when an employer’s obligation to maintain health benefits under FMLA ceases, such as when an employee taking FMLA leave decides not to return to work and notifies an employer of his or her intent not to return to work. Further information on the FMLA is available on the Website of the U.S. Department of Labor’s Wage and Hour Division at dol.gov/whd or by calling toll-free 1-866-487-9243.
Group health plans must provide covered employees and their families with certain notices explaining their COBRA rights. Your COBRA rights must be described in the plan’s Summary Plan Description (SPD), which you should receive within 90 days after you first become a participant in the plan. In addition, group health plans must give each employee and spouse who becomes covered under the plan a general notice describing COBRA rights, also provided within the first 90 days of coverage. Before a group health plan must offer continuation coverage, a qualifying event must occur, and the plan must be notified of the qualifying event. Who must give notice of the qualifying event depends on the type of qualifying event.
The employer must notify the plan if the qualifying event is the covered employee’s termination or reduction of hours of employment, death, entitlement to Medicare, or bankruptcy of a private-sector employer. The employer must notify the plan within 30 days of the event.
You (the covered employee or one of the qualified beneficiaries) must notify the plan if the qualifying event is divorce, legal separation, or a child’s loss of dependent status under the plan. The plan must have procedures for how to give notice of the qualifying event, and the procedures should be described in both the general notice and the plan’s SPD. The plan can set a time limit for providing this notice, but it cannot be shorter than 60 days, starting from the latest of: (1) the date on which the qualifying event occurs; (2) the date on which you lose (or would lose) coverage under the plan due to the qualifying event; or (3) the date on which you are informed, through the furnishing of either the SPD or the COBRA general notice, of the responsibility to notify the plan and procedures for doing so.
If your plan does not have reasonable procedures for how to give notice of a qualifying event, you can give notice by contacting the person or unit that handles your employer’s employee benefits matters. If your plan is a multiemployer plan, notice can also be given to the joint board of trustees, and, if the plan is administered by an insurance company (or the benefits are provided through insurance), notice can be given to the insurance company. When the plan receives a notice of a qualifying event, it must give the qualified beneficiaries an election notice which describes their rights to continuation coverage and how to make an election. This notice must be provided within 14 days after the plan receives notice of the qualifying event.
If you are entitled to elect COBRA coverage, you must be given an election period of at least 60 days (starting on the later of the date you are furnished the election notice or the date you would lose coverage) to choose whether or not to elect continuation coverage.
Each of the qualified beneficiaries for a qualifying event may independently elect COBRA coverage. This means that if both you and your spouse are entitled to elect continuation coverage, you each may decide separately whether to do so. The covered employee or spouse must be allowed to elect on behalf of any dependent children or on behalf of all of the qualified beneficiaries. A parent or legal guardian may elect on behalf of a minor child.
A completed election form must be received by NueSynergy within 60 days of loss of coverage or the date on which paperwork was sent (whichever is longer). If an election form is postmarked by the 60th day but isn’t received until the 62nd day, the election is valid. Payment coupons to participant are then issued within one to two business days.
The participant has 45 days from the election date to make full payment (payment must be inclusive, timing back to date of loss of coverage). Consecutive monthly payments must be made within 30 days
COBRA requires that continuation coverage extend from the date of the qualifying event for a limited period of 18 or 36 months. The length of time depends on the type of qualifying event that gave rise to the COBRA rights. A plan, however, may provide longer periods of coverage beyond the maximum period required by law.
When the qualifying event is the covered employee’s termination of employment or reduction in hours of employment, qualified beneficiaries are entitled to 18 months of continuation coverage. When the qualifying event is the end of employment or reduction of the employee’s hours, and the employee became entitled to Medicare less than 18 months before the qualifying event, COBRA coverage for the employee’s spouse and dependents can last until 36 months after the date the employee becomes entitled to Medicare. For example, if a covered employee becomes entitled to Medicare 8 months before the date his/her employment ends (termination of employment is the COBRA qualifying event), COBRA coverage for his/her spouse and children would last 28 months (36 months minus 8 months). For more information on how entitlement to Medicare impacts the length of COBRA coverage, contact the Department of Labor’s Employee Benefits Security Administration at askebsa.dol.gov or by calling 1-866-444-3272. For other qualifying events, qualified beneficiaries must be provided 36 months of continuation coverage.
Medicare is the Federal health insurance program for people who are 65 or older and certain younger people with disabilities or End-Stage Renal Disease. If you are enrolled in Medicare as well as COBRA continuation coverage, there may be special coordination of benefits rules that determine which coverage is the primary payer of benefits. Check your Summary Plan Description to see if special rules apply or ask your plan administrator. For more information on Medicare, visit Medicare.gov or call 1-800-MEDICARE.



