How to Submit a Claim: A Step‑by‑Step Guide

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Submitting a claim is quick and easy when you know your options. This guide walks you through how to submit a claim online or through the mobile app, what documentation is required, and how to avoid common delays—so you can get reimbursed faster.

Submitting a Claim Online (Fastest Option)

The online participant portal is one of the easiest and most efficient ways to submit a claim for reimbursement.

  1. Go to www.NueSynergy.com and log in to your participant account.
  2. Select Claims from the main menu.
  3. Click Add Claim for immediate or future reimbursement.
  4. Enter your claim details, including:
    • Date of service
    • Provider or merchant name
    • Claim amount
  5. Upload your receipt or Explanation of Benefits (EOB).
  6. Review and agree to the certification statement.
  7. Click Submit.

Once submitted, you will receive an email notification confirming approval or requesting additional documentation if needed.

Submitting a Claim Using the NueSynergy Mobile App

The NueSynergy Mobile App allows you to submit claims directly from your phone—perfect for uploading receipts right after an appointment or purchase.

  1. Log in to the mobile app using your participant credentials.
  2. Tap Claims.
  3. Select Add Claim.
  4. Take a photo of your receipt or upload an existing image.
  5. Review the claim details and submit.

The mobile app helps reduce delays by allowing you to submit claims immediately while documentation is readily available.

Required Documentation for Claim Approval

To ensure timely processing, all claims must include documentation that clearly shows:

  • Provider or merchant name
  • Date of service or purchase
  • Description of the service or item
  • Amount charged
  • Insurance payment details, if applicable

Claims submitted without complete or legible documentation may be returned for additional information.

Getting Reimbursed Faster

Approved claims are reimbursed by check or direct deposit. Direct deposit is the fastest way to receive your reimbursement.

To enroll:

  1. Log in to your participant portal.
  2. Select Get Reimbursed Faster from the homepage.
  3. Enter and save your banking information.
Common Reasons Claims Are Delayed or Returned
  • Receipts are missing required details
  • Uploaded images are blurry or incomplete
  • The expense is not eligible
  • The claim was submitted for the wrong plan year

Reviewing documentation before submitting can help prevent processing delays.

Tips for a Smooth Claim Submission Experience
  • Submit claims electronically whenever possible
  • Upload clear, easy‑to‑read receipts
  • Keep copies of receipts until claims are approved
  • Submit claims soon after the expense is incurred
  • Set up direct deposit for faster payment
Need Help With a Claim?

You can check claim status, upload additional documentation, or send messages by logging into your participant account. For further assistance, contact Customer Service:

  • Phone: 1‑855‑890‑7239 (Option 2)
  • Email: CustomerService@NueSynergy.com