Position Title: Operational Account Manager OAM
Reports to: Michele Starliper
Position Classification: Full-time, Non-Exempt
HIPAA Training: Level 2
Position Summary: The primary role of an Operational Account Manager(OAM) is to ensure all our client’s backend plan, eligibility, and contribution administration are processed and maintained. OAMs oversee all aspects of the benefit renewal process, processing eligibility and contribution files for all our clients/employer groups, and work closely with our Relationship Account Management(RAM) Team. Core tasks handled by an OAM are: renewal of benefit plans, discrimination testing, eligibility, claim and contribution file processing, enrollment and termination processing, client bank changes, audits, and special projects.